Mr Pretzels - Leeds

My delivery never arrived....I didn't receive my food

Well let me tell you something do not eat from this place ! The manger that goes by the name Angela is super rude no customer service dirty floors spider webs and dust everywhere very un hygienic place if you have a sneak peak through the counter it's so disgusting everything is chucked on the floor they boil water on the dirty floor on the other hand the staff are kind and get shouted out from the manger angela rude lady the food hygiene services needs to pay a visit and shut down the place and btw angelina that lip shade does not suit you, you look like that zoo keeper from Madagascar and act like her too oh yeah if your vegan don't go to this place just warning you

Shocked. First time at this branch. My review isn 't about the pretzels as they are always fresh and tasty at every branch. I walked into this store with the female manager absolutely ridiculing a member of staff. It was very uncomfortable to be stood there waiting for my pretzels as the manager was there shouting at the member of staff. I understand there are private conversations to be had with staff to review their roles and performance however this was pathetic to say the least. Very rude people management and I felt very sorry for this member of staff. She was stood crying and the manager continued to destroy her. Very embarrassing. To hear things like if this company was owned by me, you would have been sacked a long time ago was just upsetting ... not in front of customers. Won 't be returning at this branch again.

The Pretzels they make is so good. The service persons are so nice.

I love these pretzels. I visit it every week. I wish there were tables for us to sit at.