The Lock Kitchen Bar Double Tree by Hilton Leeds

Visited for the weekend. I had prawns and chorizo to start flat bread soggy and chorizo not cooked, my partner had onion rings which were fine. We both had fish and chips, batter was thick and overcooked and the fish was grey.. not good. The ambience in the bar was lovely and the staff were great.

Food was good but service was awful. Place wasn’t busy and the servers didn’t want anything to do with us. It took 15 minutes to receive our drinks and the staff weren’t overly pleasant

I had a reservation that no one recognised? I had confirmed my table only the day before. I was told I could have a table but I had only one hour as they were closing shortly for a private booking. Throughout the meal and as I visited the ladies room I kept being warned that they were closing in one hour, this was most irritating as I had booked my table. Will not be going back

Staff were lovely and very attentive. We celebrated our wedding anniversary and they surprised us with a free glass of Prosecco which was a very thoughtful gesture. The food was lovely and good value. The location was good. Would definitely recommend a visit here

Food was amazing as usual. Service really let it down this visit. There was not one thing we didn’t have to ask for. Had to ask for kids menu, sat for about 15 minutes with no one coming over, had to ask for them to take our order, baring in mind there was multiple staff stood around. Kids meal meant to come with tortilla chips that never came, they ordered ice cream each for dessert and it came in the same bowl? Not ideal for a 2 year old and a 7 year old, so ended up putting one on a plate. There was nothing major wrong, just very reactive staff rather than proactive. When 10% of the bill is service charge you expect at least average service