Wagamamas - Leicester

Absolutely terrible experience. We had to wait ages to get seated, there was no staff, took forever to get served, took forever for the first set of drinks to come to us followed by over a 45 minute wait on the food to be served to us, and even worse the food was stone cold ! Had to find a waiter to tell him this and he took our plates and gave us another meal another 45 minutes later which was not much warmer than the last. To top it off the Katsu curry sauce was so spicy I couldn't eat it. I love spicy food but I think that day the chef must have been on speed and must have put double the amount of chillies in it ! I begged for water and asked 3 times for it but no one was available to get me any as there was no staff available. I just wanted to get out of there. Couldn't even flag down a waiter to pay the bill. The food was expensive and we were not offered any compliments of any kind considering the service we received. I would never ever eat here again. Wagama sort your staff out or close it altogether if you're that short ! Don't let customers suffer like we had to. Absolutely disgusting !

We was looking forward to a Wagamamas we haven’t had one before. Seriously disappointing. Will never return my broth was pure water with a kick. My wifes was lukewarm . Overall service and food both poor would never come again. I have a fish allergy my wife received her food a good 4+ minutes before me . The point was to eat together.

Me and my friend came in for something to eat before shopping and we were served by Celeste. She was so lovely and friendly and made the whole trip worth it. 10/10

Thought the food was very good and the service excellent from Chris. The only downside is the unisex toilets which were not in a good state as used by the deliveroo Uber eats delivery riders congregating outside and using the side door. If I was the manager I would label one of the toilets for their use only!!! Off putting

Our server Chris was friendly, attentive and just overall absolutely brilliant Despite a very busy restaurant. He gave us 5 star service. Was very apologetic when our first and second choice of one dessert was not available and so spoke to management and we got a free ice cream. Food was delicious as always.