Boston Market - Lewisville

Received 2 pieces in my 3 piece meal, food was messily placed in containers, and the service wasn't good. I selected for curbside and waited outside for 5 minutes while I saw them standing inside talking so I went inside and they still talked for maybe 3 more minutes before even acknowledging me just so I can have them hand me the order sitting there behind them but I had to wait for them to even look at me. I wish I went to Cracker Barrel. Big disappointment

I hadn't visited this location in a few years, so I decided to drop by. Unfortunately, the food appeared and tasted like it had been sitting out for several days. At first, I thought it might just be the lighting playing tricks, but it was really disappointing. The food wasn't even warm. I'm not sure what has happened to this place, but it has fallen into a dirty and unkempt state.

I'll you're looking for the absolute worst service and quality, look no further. Management is a disgrace here. I'm here at 730pm, lights are mostly off except for a few inside, sign says open, but doors are locked and no one's taking orders at the drive thru. This isn't the first time this had happened either. Why they keep this place running baffles me. Absolute worst location I've ever been to. Please just shut this place down so a decent business can come in.

It's been several years since my last visit to a Boston Market, and I have fond memories of the quality and variety offered there. Unfortunately, things have changed. I visited recently to take advantage of a discount from an app I downloaded and was taken aback by how rundown the restaurant seemed, as well as the limited selection. The windows were dirty, with some even fogged up permanently. Many of the interior lights were out, and there were large cardboard boxes stacked in a corner for an unknown reason. I couldn't tell where the chicken was coming from, as I didn't see any being cooked. The side dishes looked like they had been out for a while. The employees appeared low-energy (which I can't blame them for), and they weren't wearing uniforms or gloves. The parking lot was nearly empty, and the overall vibe of the place felt like it was on the brink of closing. It truly pains me to write this review, as I long for the Boston Market I used to love.

I placed an online order at the Lewisville location. I submitted an email address and phone# with the order. At pickup time, I went to the restaurant to pick up the order. Upon arrival, it was dark outside (approximately 8:00PM), and all of the exterior building and signage lights were off and only some of the interior lights were on. If you didn’t know better, you’d think they were closed, which they might as well have been... looked sketchy to say the least. The employees said they were out of a few of the items ordered, and they canceled the order without calling to notify me or allow me to change it. They provided a voided receipt, so I left. After about 3 days and no refund to my bank account for the $48 order, I stopped by and spoke to the on-duty manager, “Ricky”. I explained the issue(s), and he couldn’t have cared less if I paid him to care less. An apology was definitely out of the question. We’re a week out now, and STILL no refund. I HIGHLY RECOMMEND that you AVOID this restaurant and keep your money since you’ll still be hungry anyway. I plan to try and discuss the matter with the corporate office. My review may be revised with a reasonable explanation and/or resolution.