Cold Stone Creamery - Lexington Park

Someone who cannot have dairy different flavors of ice cream were melted into the dairy free ice cream.After I had tried my smoothie I noticed. I wasn't a big fan of it, and the employees refused me the ability to swap out my flavor for another smoothie.I have to go out of my way to find my shop. That doesn't have milk in all their ice cream, it's a shame.They offered me a scoop of dairy free ice cream, in exchange I paid seven dollars for a smoothie that's what I wanted.The lack of willingness of working with their customers in regards to customer service lacks in some areas especially if the customers are the ones spending their money at the ice cream parlor.

I love Coldstone in general and this location never seems to be out of flavors and toppings, which is something I have experienced at other locations. Workers are always pleasant and patient with kids too.

I ordered here a few days ago. When I started eating I noticed metal shavings in my ice cream. I was confused as to how that could happen so I emailed for a refund to not inconvenience employee's at the location and have been getting the run around about how they only use spoons to mix. Well if that is the case it should've been more noticeable that the spoons where not in good condition at this location. Eat at your own risk I guess. I still haven't received a refund after sending pictures. I have never left a bad review for a company but this is a safey issue.

Would give zero if I could I find it deeply disturbing how an issue arose that was a health concern and they would not accept accountability will not be bringing my business here ever I care about my family's well being

This cold stone is so awesome. Ice cream is delicious! Staff is so friendly and welcoming, they are so nice and always have a smile on their face! The bear in the corner is my favorite and very nice looking!