Bagels By The Book - Libertyville

Stopped by on a whim and it was very busy! Lots of pick up orders and people waiting for their selections. I had a Jam on it bagel and while it was very tasty, it came with sliced onions not the wild onion jam, that was advertised on the menu. They offer coffee but do not do specialty drinks. You choose your size and they give you a cup to take to the pump carafes in the seating area. I will definitely try them again.

Three times we have had poor service at the cashier. The food is delicious. However, they never seem to get our order right. The first visit had a guy with an iPad who was so flustered he couldn’t take an order without freaking out. At the second visit, they overcharged us for a specialty bagel, when it was not. At another visit, we ordered two large containers of cream cheese and they charged for the large size and gave us the small sizes. I’ve sent a message to the business and have not re … – show

Sergio needs to be taught customer service. Might want to reconsider this person in your staff @BagelsBytheBook

I showed up to pickup an online order that I placed on Tuesday (today is Friday) and it wasn’t on the pickup table so I asked the blonde girl working the counter and she said it would be on the table if it was an online order…I told her it wasn’t there and then a guy walked up and said another customer called and said they needed their order sooner so he gave my order to them. So the person who made sure to order with plenty of time ahead, who was picking up for a coworkers birthday and showed … – show

Delicious bagels but they need to bring back the foil for to go orders. Not the same in plastic, bulky and doesn’t melt well.