O'Toole's Libertyville

This restaurant is fantastic - with a local feel, upscale tavern fare, creative cocktails, top-notch service, and a welcoming atmosphere.

I ordered delivery online and requested Caesar dressing instead of the 7-day sauce on a chicken sandwich. However, when the order arrived, it had garlic aioli instead. I called the restaurant to address the issue and spoke with the manager, Chris, who was very rude and insisted that the sandwich was prepared correctly. I brought the sandwich back to the restaurant and asked for a sample of both Caesar dressing and garlic aioli. The sample provided matched the garlic aioli, not the Caesar dressing. I asked for a refund, but Chris continued to argue with me and was disrespectful throughout the entire interaction. I was extremely disappointed with the manager's behavior and the way he handled the situation. Despite having had good experiences at the restaurant in the past, this incident left a bad impression.

I ordered the shawarma bowl after being warned that it didn't contain any meat, but the server still recommended it. I decided to add chicken to it, but it was disappointing. My friend tried the blueberry burger and thought it was just okay. The beers were good and the service was great. Overall, the atmosphere was pleasant. Our experience was for lunch and the price per person was between $20-30. Food quality was rated 2 out of 5, service a 4 out of 5, and atmosphere a 4 out of 5.

Great pub in downtown Libertyville. Great food, atmosphere and service. They have a great party room upstairs for private events. Food: 5 Service: 5 Atmosphere: 5

Worst service out of them all. I ended up leaving with my wife last week when we went it was so bad. Service: Dine in Food: 3 Service: 1 Atmosphere: 1