Balti Massala - Liverpool

I have visited many Indian takeaways in the past, but I have been a loyal customer of an Indian restaurant in Old Swan for years, which still maintains its high quality. Recently, I tried a takeaway from Balti Masala and it was one of the best I've had. Despite the terrible weather, the delivery guy had no issues delivering my order. The food was fantastic, hot, and well worth the money. I will definitely be going back. The Kima Naan was especially delicious.

The order was an hour late and we were misled about the delivery time. When the order finally arrived, one meal was missing and another was incorrect. When we called to report the issue and request a replacement, we were told we had to pick it up ourselves because delivery would take 3 hours. We explained that we didn't have a car, but they were unhelpful and essentially said tough luck. The food that did arrive looked and tasted terrible. It was a truly awful experience with both the food and service. I have never been so angry and disgusted with a takeaway before. Don't waste your money on this dishonest business, they have nothing to offer.

I usually order from this restaurant on Just Eat and always enjoy the great food. However, my orders consistently take 45-60 minutes to arrive, which is well over the estimated time. This time, my order was incorrect. It was my birthday and I was recovering from COVID, so I called to explain the situation and request a refund since it was already 9pm. Unfortunately, the staff did not seem to care and refused to take responsibility for the mistake or acknowledge my dissatisfaction as a customer. They promised a refund but I have yet to receive it. This experience was extremely disappointing and has discouraged me from returning to this restaurant.

Order from the balti massala Liverpool. The curry sauce was very watery no taste at all and we had three different currys a chicken korma chicken tika massala and a plain chicken curry no taste to all of them I think the manger needs new cooks because I have tried many of India currys and this had to be the worst total cost of food was 44.00 pounds

Don't bother ordering via delivery firm. Ordered via Ubereats but cancelled around 5pm. Obviously too busy so these type of orders are the first they cancel. No explanation. Don't waste your time.