Lock And Key - Liverpool

I made a reservation for this restaurant, but they claimed they do not accept bookings when I arrived with my guests. They seemed surprised that someone had booked a table. Such a disappointing experience. I highly recommend avoiding this place.

I made a reservation at a restaurant that supposedly accepted bookings, but when I arrived with my guests, they had no idea about my reservation. It was a total disappointment. Do not use this service.

The staff at this restaurant is excellent, the place is very clean, and it is a bit pricey. We were welcomed by a young man at the entrance who was extremely polite and attentive. The next morning, we saw the same young man who asked about our evening, showing genuine interest in our previous conversation. Our room was on the ground floor at the back of the hotel, and it was impeccably clean with a white bed. We had a peaceful night without any traffic noise. The breakfast the next morning was delicious, as it always has been in our past visits. This hotel offers great value for money and is conveniently located. The staff is very friendly and genuinely makes guests feel welcome. Customer service like this cannot be taught, and the young man who took care of us went above and beyond to make sure we had a pleasant stay. We will definitely be returning to this hotel in the future.

Booked via Booking.com last minute. we celebrated our 15th anniversary. Meg. Andrew,Luke and the team could not have been more friendly and friendly, and made our stay so a relaxing, wonderful holiday. we have booked a spacious room and it was really spacious, luxurious and decadent. it was so comfortable and impeccable clean. meg helped us with our luggage and brought us a glass prosecco for our jubilee, it was so friendly and very appreciated. luke helped us with our luggage at the departure and gave us 20% discount from our parking lot on the nearby safe q park on hannover st, right behind the hotel. eating is amazing with a fantastic brunch menu, recommend to book a table as it is very popular, eating is so good, we loved the eggs royale. also at night we gedimt and the pasta dishes are delicious and plentiful. loved the lemon balm cocktail! the chocolate brownies made with home at just £3 are all delicious, I had to bring home with me! beautiful small boutique hotel with bar and kitchen and in a great location near all the best liverpool sights, albert dock practically in front of the door, recommend the beatles magical mystery tour, ferry over mersey, cavern club and candlelit jazz in the big shankly hotel and the whole. highly recommended! it was great.

We had the curly and key half breakfast. absolutely perfect. enjoyed it so much that we went back this morning!