Yates Liverpool (queen Sq)

The restaurant seemed welcoming. We were seated promptly, but unfortunately, the table was quite sticky. We were recommended to order fewer small plates and were informed that they did not have hand-cut chips. The cocktail waiter was friendly and provided good recommendations. It was very quiet in the restaurant at 8:30pm.

Disappointing experience. Short-staffed with inexperienced and unprepared employees. Tables were dirty and lacking in atmosphere.

The food at this restaurant was exceptional, with great attention to detail and accommodation for dietary restrictions. The service we received was exceptional, thanks to Elliot who truly stood out. We had a wonderful time at our afternoon tea and are grateful for the experience. Thank you.

We took a friend for afternoon tea as a retirement gift, food and drinks were lovely and the service was great. Lovely afternoon and would recommend.

We had a table booked for 19.45pm. When we arrived at the restaurant there was no one to welcome us. The tables had pots on them, filled up with sugar and sweetners, clearly set up for tea/coffee for that afternoon, and not set up for dinner. There were no other diners in the restaurant either. Because of the lack of staff, we decided to eat else where. We chose this hotel because of the restaurant on site, we now wish we had booked elsewhere !