Kroger Bakery - Loganville

This is MY Kroger location as it is the closest Kroger to my home. There are many in the area, but I often have this situation. This Kroger is located in Midway Plaza on the Athens Highway. In addition, this location has actually a Kroger gas station to buy reduced gas with your Kroger Card. The service: I've been in the Loganville area for four years and have never had a problem with this Kroger. The workers here are nice and helpful. The atmosphere: they do their best to keep everything clean and keep as much as possible. In 2020, when food and other items were scarce, I asked an employee, the day is the best for the increase and I was told on Monday. This seems true, because every Monday I visit, I notice that the workers will increase empty shelves with fresh goods. Overall, I am not sure what any problem with this business is, but they have dealt with me in recent years. I look forward to continuing my business with them.

The attempt to find pizza crust took 20 minutes, even the customer service staff including the customer service manager could not help. 15 employees are around. I noticed that an employee shredded around, put one of the cleaner bottles by self-control in front of other employees face as if they shoot them in the face with cleaner, and I mentioned the customer service manager I just saw that and they said oh teenagers. September. 18:10.

Horribler customer service. Prices openly advertised ring in register (also with digital and map) Kroger tries to overload customers

The store itself is fine. Always clean and well filled. The gas station is another story. The girl who worked there today is terrible. She was very rude, had a demanding tone and applied focal points without asking the courtesy whether we wanted to use it. Some of us like to store our focal points until the end of the month. She was too busy talking to someone else all the time instead of actually doing her job and waiting for customers and giving them full attention. I'll never go back to this gas station because the participant was so terrible. How do terrible people get jobs like that? Rude does not even begin to describe her snotty attitude.

LONG READ BUT TOTALLY WORTH READING IF YOU WANT TO SAVE YOUR TIME AND MONEY DO NOT AND I MEAN DO NOT GO TO THIS LOCATION!!!!! Drive to the loganville or scenic hwy locations !! Idc if you live next door to this Kroger GO SOMEWHERE ELSE This is my first time writing a review for them but this isn 't my first time shopping or doing a pickup order here. We stay 7 mins from this Kroger we have lived in the area for 4 years. A friend of mine moved off old loganville rd the previous owners gave her a peace of advice and I 'm not even joking when I say they told her not to shop at this location because they 're garbage !! I placed an order to be picked from 10am -11am. I got a text that The order time got delayed to 11am-12pm. I sent my husband while I stayed home with the kids. My husband went to pickup our grocery order around 11:20am when I saw on the app it said pickup complete. Very small order which came out to be 7 items instead of 11 bc two things were marked out of stock. He called me at 12:10 saying he was still waiting and had been the only car out there until 5 mins ago. The other person was greeted before my husband and my husband suspected something may have been wrong bc the employee rushed back into the store . The employee came back out with the other persons order and returned back to the store. He never went to greet my husband or ask if he check in which he had done before the other car showed up. If this hasn 't convinced you to go elsewhere yet Another reason why you MUST go to another location is because I can 100% promise you at the snellville loganville locations the employee sees another car and will get you to ask for your name. I have used them before but went with THIS location bc they had a slot left at a preferred time. After maybe 5 mins I 'm on the phone with my husband again and he says he 's watched two people gets orders and leave. He is still waiting and he 's called the number on the sign twice the recording just tells him he 's been checked in It 's now 12:16pm!!!! I called into the store and spoke with a gentlemen in customer service by the name of James. I immediately ask for a manager mod . He asked what was it in regards to. I explained my husband is there for a pickup he 's watched two other guests show up AFTER him and get their orders. The employees aren 't greeting him and he 's BEEN checked in. He placed me on hold while he looks into it. After maybe 2-3 minutes he returns to the phone and says he sent the guy out there now with the order. He apologizes and tells me he knows they 've been slammed but that 's still no excuse . COMPLETE B because as I mentioned my husband told me he was the first person there and it seems like the last to get their order. My husband calls me and says an older guy just came out with the order and said to him oh so you making Frosted Flakes for the super bowl and walks off Even if he was trying to smooth things over that was not how to do it. WHERE IS THE APOLOGY ?! Are you f kidding me !!! The people who write good reviews for this location must be paid employees. We never have a good experience we just go bc it 's close. It was imperative to write a review since this will be the last time I shop here. I plan to tell anyone I run into about this experience and hope I can save someone from wasting their time. I am passionate when I say I promise I will not ever go here again even if you paid me.