Afternoon Tea at Caffe Concerto - 29/31 Piccadilly

This may very well be the best Indian food I have ever eaten, and the setting and service were definitely the best I have encountered at an Indian

The appetizers (complimentary pappadum with mango chutney; a yogurt, chickpea, chutney, and fried spinach dish) were delicious, with terrific flavor.

This is a much fancier Indian restaurant than I have been to beforeThe space is really cool and it is a pretty large venue.

This place is nothing to rave about, being met with a cold and grumpy attitude. This made the place seem much less pleasant. Staff could do with training on how to smile.

I ordered a small latte for take away and was given a flat white sized latte instead. When mentioning this to staff they insisted it was the correct size, as I had asked for a small latte and apparently they serve lattes as small, medium and large. According to their menu (which is standart across all Café Nero's) they serve lattes in two sizes, regular and large, I wanted the smaller of the two, therefore the regular one, which is the one I was charged for, but received a tiny flat white sized latte instead. Staff didn't believe me when I exained that in all other Café Nero locations (I don't usually go to this one) a small latte is served in the medium sized take away cup and that the small cup is only for flat whites. They proceeded to argue and in the end I gave up, somewhat disgruntled and overcharged. For the future I'd recommend hiring staff who know what they are doing and have an at least an idea about good customer service.