Aubaine Notting Hill - London

The dining experience was disappointing. The food was mediocre and the lighting in the restaurant was strange. The service was alright, although our dinner plates were not cleared and we were not offered a dessert. I do not plan on returning.

Customer service was extremely slow and impolite. It was impossible to get the attention of the waiters since they were barely around. The food wasn’t great either. The consistency of the truffle rigatoni was very lumpy and off.

Having been given our menus we sat there for 15 minutes with no approach from the staff. The restaurant was severely understaffed and it was obvious we were going to have to wait much longer. We decided to leave and informed a staff member at the till who just shrugged. We will not be going back.

Food is very good and the staff are friendly and pleasant. Lovely place to eat.

On one of the hottest days the air conditioning was playing up but no attempt was made to bring in fans. The breakfast was lovely however it took almost an hour to come and the restaurant wasn’t that busy. Not sure if the breakfast is cooked for the hotel attached and this is the problem. The service wasn’t very good. Staff were rude asking if everything was ok but walking away before we answered. Not bringing any butter for about 10 minutes after it was asked for or tap water given the sweltering temperatures. Definitely wouldn’t return. I had booked this restaurant months ago after reading good reviews but our experience wasn’t very good.