My Old Dutch - Holborn - London

Had been really looking forward to taking my sons here as I had been a few years ago and it was amazing. However so disappointed with our visit on Monday. Firstly the water glasses that were already on the table were dirty. Secondly the savoury pancake I had ordered came with tomatoes on despite me asking for them to be omitted when I placed my order. They said they would replace it but within about 30 seconds it was back clearly with the tomatoes just picked off as I could still see a couple on the pancake. Thirdly both mine and both of my sons pancakes were barely warm when they first came out, meaning mine was cold by the time it was sent out to me for a second time. The orders came so quickly and because they weren’t warm makes me think that the pancakes were all pre-made and simply heated through a bit instead of being made fresh. None of the staff asked if there was as a problem despite seeing mine and one of my sons meals being sat more or less untouched and when I requested they were removed from the bill they agreed but no apologies were made for the food being sent out barely edible in the first place. Definitely will not be returning!

I have been visiting this restaurant in Chelsea for many years now and always had a positive experience but last night it was quite the opposite. We went with my friends around 7:30 on a Sunday evening, while waiting for a table the waiter mumbled something that we did not quite get. Bottom line is that they were closing a few minutes after and we did not know, they served us the food in a rush,while eating it the music was turned off, we realised what was happening, the whole thing was very uncomfortable, adding the fact that they were all very rude.I asked one of them, if they were closing and the answer was, yes , acting offended that we did not know and it was our fault that they could not leave. We rushed to leave and felt very uncomfortable,I worked in catering and I know well how it works I would never go into a place that is closing. I also want to add that there was no 'opening hours written at the door and to me you the staff did not care to be clear about it ,especially in a restaurant, before taking an order. is it the customers fault if you frustrated at work?You should be clearer and advice people humanly, we would have gone somewhere else. I believe that this behaviour could be easily avoided, your staff should be kinder to customer and more communicative. Funny enough, in so many years the pancake never changed size, strangely enough they were much smaller last night, coincidence ?

Gluten free and vegan pancakes! They were absolutely delicious; could not tell that they had been made without flour and milk. The right balance of sweet and tart balanced in the berry compote huge portion. Next time, I will be there for a savoury pancake. Go there hungry and you will not be disappointed.

Great staff, great coffee, great pancakes. Close to the British Museum. And Mondays get you a special deal, too.

13 Sept 2023. Pancake stodgy could only eat around the edge. Should have asked for another but they obviously thought it was acceptable to serve this not good when this is what they do day in day out.....