Thai Dusit - London

This restaurant is perfect for us, we like to drop in for lunch, for a quick meal, no fuss, well priced, no booking required,

Food is fantastic and tastes so good, service is very quick and the staff are lovely.

Very nice place with a warm welcome, the food is absolutely delicious, the dishes are very well presented and all the staff is pleasant/nice. We recommend it

What was once a staple restaurant has now became a staple avoidance and it saddens me to say that. Three dined together and all order pad thai. 2 were chicken based. The lady with me pointed out that it did not taste right almost had a burning flavour to it. After comparing with the other, which was sweet a flavourful, we wanted to bring this up to see if a new one could be made. Long story, the Owner/Manager refused by trying to see defend his place by stating things like I 'm a chef and I have never had a complaint . Well I 'm sorry, you do now and I hope you read this to take on our unhappy experience. You outright refused to taste the difference. You tried to cover it up by adding vinegar and chilli flakes. This does not cover a burning flavour. But it was clear that you were not going to change the dish for the lady, we were not going to get anywhere with you. The best thing was to just pay (which was all you wanted) and leave. From chef to chef, it is important to take on what the customer is experiencing regardless of how many years you have been cooking. Human errors happen in kitchens. We truly hope you take this on board for future customers.

The food I had was lovely but expensive and the customer service is abysmal there are other good Thai food restaurants where I don’t have to deal with incredibly rude managers and staff. There was a mistake on his menu but refused to responsibility, dismissed my claim many times and blamed the problem on Deliveroo. They confirmed that the error had occurred on his end of things but the manager hung up on me and refused to apologise for his mistake. I personally do not subscribe to giving money to people who disrespect their customers so boldly