The Alpine Chalet At Number One Park Lane

The Alpine Chalet was an amazing experience! 5/5! My friend and I dined here today and we were very well taken care of by the staff. The service was exceptional; we were served in under 15 minutes and the employees were very attentive. The food was absolutely delicious! The cheese fondue was creamy and flavorful. I will definitely be back soon! 5/5!

Very poor service. I ordered the tartiflette and I had to send her back, as she was full of oil. my man ordered a virgin mary, only tomato juice came. they did another, had to wait 25 minutes to get the same back. very disappointed. I'm not going back.

Our fondue lasted 30 minutes to come and was gummy instead of melted and creamy, waiting staff asked us to stir it constantly. still gaze. they have increased the fire level. still gaze. they asked us to use a spoon to stir it instead of the fondue sticks?! still look. Apparently it was too cold for him 11°, probably the warmest evening we have in this winter, but in the rule when they start a terrace for a few winter months in london, I doubt it will be 30°. they then brought it back to the kitchen and when it came back after 15 minutes, it worked magically and remained good until the end. it took about 1:20h to actually eat the fondue, we were not the only table that had this problem. they also forgot our potatoes and the broth was in a round of stones, but the steak was ok:

The dining experience was disappointing, both in terms of food and service. While the staff was friendly, we had to wait 45 minutes just for water and an hour for our meal. When it finally arrived, the fondue was poorly prepared, served cold and not melted. It seems that both the kitchen and the staff are still adjusting to the new concept.

I waited half an hour for a drink, and when I finally received my £22 pizza, it was served without salt, pepper, or oil. No one checked in on us to see how the food was or if we needed anything. I requested table water, but was given just two tiny glasses. To top it off, we were charged a £9 service fee despite the poor service.