The Anthologist - London

Pretty nice bar. I only popped in for an after-work drink but there was a good atmosphere with decent yet unobtrusive music, a good crowd plus plenty of seating, and fast service at the bar. There’s lots of options depending on whether you’re in a big group, a couple, wanting to hold a private event or looking to dine so it’s very handy. Decor is good, all the seating is comfortable, including lovely cushions on the sofa style seats. A great option for a drink with a vibe!

Overcrowded, overly loud music, over priced drinks, personal property went missing and the staff really couldn’t care less. Just avoid.

Always love it here. Great staff, spacious tables. Varied menu, prices high but only to be expected . The burgers were delicious and great coffee

Went for a breakfast, service was slow and they were out of two of the dishes. Benches are uncomfortable and there’s no atmosphere. Good for evening drinks will stick to that

I have often visited Anthologist with clients and team events (Christmas parties_ and always enjoyed your service and bar facilities. However, I would like to address what I believe to be a one-off event from last night, and I am sure it won’t happen again as I think you have higher standards than this. After spending hours last night as a customer until close, we wanted to use the toilet facilities as one of your last customers. You (the supervisor) informed us it was closed. As a customer, I asked why when we were still around. You said it takes a while to do and wanted a head start. During this conversation, your staff member shouted, “What’s wrong with you guys? Are you crazy? Just leave!” Something along these lines. Apologies if it doesn’t match word to word. As someone who has not only been a customer with you for years, brought clients to your venue, had Christmas parties with you, worked in Retail customer service, and, most importantly, brought business all night by spending with my friends in your bar, this is unacceptable customer service. I am sure that specific individual may have had a bay day, a difficult customer, or something else that triggered this. I understand this happens. I speak from experience. However, there is a way to communicate and handle things despite not being in the best state of mind. This behaviour does not reflect the team because you have fantastic staff members. Please provide feedback to your colleague and provide coaching on customer service. I’m sure you will not let this happen again as I believe such is your standard.