Xian Beijing Chinese Cuisine - London

Excellent quantity quality of food for reasonable cost. Been a takeaway only since 2020 with a chinese minmarket at the front of the shop. Food always ready to collect when we come.

Last Saturday I made my first takeaway order. I ordered 5 dishes. When the delivery arrived it was one item short. I immediately phoned and was assured I would be refunded for the missing dish. Despite my phone call and subsequent email, no refund has been received. First and last time I use this restaurant.

Formerly very reliable. Quality of food has dipped significantly of late and delivery service increasingly erratic with 90 120 minute waits now common with zero communication and food frequently cold.

Waited an hour and a half for my order to arrive and then the restaurant cancelled the order ! Hopeless seems they can’t cope at all. Order elsewhere!

Food is always of a good quality at Xian, it’s been a firm family favourite for over 20 years however yesterday New Years Eve I was left extremely disappointed by the service and non existent communication from the team. I placed my order at 6:15pm, confirmation was sent with a delivery time of 8:15pm. My order arrived at 10:10pm. Therefore my New Year’s Eve dinner ruined. I tried numerous times to reach Xian, the phone was constantly engaged. It’s clear they had far too many orders to fullfill. However 4 hours without any communication is unacceptable. When the delivery was made the driver knocked, left the food on my doorstep without a word of apology.