Piping Kettle Soup Company - London

I stopped by during soup hour, got 3 soups. It was my first time and I was excited. It was packed, I put it on the floor of my car, packed my work bag around it to keep it upright. I was enjoying the delicious smell in my car as I drove home. When I got home, I went to pick up the paper bag, only to have it disintegrate and have soup spill all over my car. I called the next day and explained what happened, and the owner was so kind and gracious. She promptly resolved myissue and went above and beyond. I'm definitely going there for my soup fix from now on. ????

This place is good but seriously missing out on its true potential because it could be amazing. Menu selection is fantastic. Service is fine but not particularly friendly or fast always feels a bit like I'm inconveniencing the staff by being there.. Really impersonal. If you folks are using a mirepoix for your soups you really should tone down the portion of celery and work on blending it better because I should not be finding chunks of carrot, celery and onion in myBroccoli soup! So far I have enjoyed all the food, but it could be so much better if you paid a little more attention to details.

10/10. Good food. Good service. Good price. Good speed. Really isn't anything else to say. Recommend the bisque. Rarely give reviews like this. Not a single thing wrong. Will always go here.

Staff seemed irritable with me. Non chalant attitude and asking size seemed like a very boring question to them. I get it, its hard to stay motivated but customer service is the most important in this type of business. Maybe make a grumpy soup everyday.

Really disappointed ???? my partner and I love piping kettle... ordered a Cuban pulled Jack felt like trying something new. Bit into my sandwich to find its actual pork inside I have Not eaten meat in 5 years... This is not a minor mistake. We called the restaurant right away and I was offered a refund. Thats not the point, they can't make up for the fact that I bit into, tasted and ingested a small amount of pork.