Mama's - Long Island City

Been ordering from this restaurant 4 times a week for a year now. As busy as it gets, I placed an order on Uber eats to be picked up . I’ve been using Uber eats for a long time whenever I place orders to be picked up by me or delivery by a courier. I placed an order using Uber eats for pick up. It’s was very crowded but I got someone’s attention and I let them know I ordered with Uber eats. He asked me for the app and I was confused because usually when I order, I am being asked for my name only. I showed him the receipt on the app but then he continued to ask aggressively show me the app show me the app while tending to other people and people going in front of me. Mind you I have a baby in a stroller and I’m just trying to get my order and leave. I pulled up the Uber app and I showed him hoping he would navigate me where to go but didn’t. Other than the receipt and my government ID I wasn’t sure what else he was asking for Instead he grew increasingly impatient and just shooed me off and was like here just take it. I wasn’t going to be treated like that when someone who is Hispanic can just walk in and be handed their order no problem. I went off on him and he just kept telling me he needs to see the app to put the order in the computer and I’m like how can you? It already says completed. Only thing I can do is show you my ID and receipt . I deserved to be treated the same as everyone else who places an order. To add to this, someone else ordered online behind me and was given her food right away quick. Why wasn’t I given the same? I am going to call Uber eats and let them know what else am I required to provide the merchant with when picking up my order other than the name, ID, and receipt. Absolutely terrible experience. Also these employees have a habit of getting drunk on the job after 1 pm and can’t take my order properly so I rely on Uber eats because their speech is so slurred I don’t understand what they’re saying over the phone. This guy had to have been drunk to not understand giving me my online order after giving my name. It’s like they require an SSN or something

The foods bland chicken is dry I’m upset I spent 36 dollars on horrible food !

I tried the roasted chicken and roast pork, it was very good and excellent in price as well as customer service. I'll definitely be back!

Poor customer service. I didn’t even want to buy anything from there. I walked out that’s how serious it was.

No frills, great tasting food. May favorite roast pork with yellow rice. Their roast chicken is good, too! Unassuming, friendly, quick service.