Subway - Longmont

Straight up; overall was a 1 star and this is why if you wanna read on. Food was mid, I mean it's subway so it's aight. I really wanted to give it a 2 star lol but just can't because of the service. Now, I ordered ahead for pickup at 11:15 to beat the main lunch rush but ended up waiting until 12:30 I get that they got slammed with people in person and online BUT y'all can adapt. Start throwing out free chips for people waiting, comp the sandwich, give a free cookie or 2, make sure to pay attention to people's orders and communicate well with your team. It's only subway so whatever I guess, not too a big a deal and I was just happy to finally eat BUT DAYUM guys. Over an hour waiting.....just step it up dudes. Be better

Long wait, incompetent employees too busy to make food

Absolutely horrendous last 3 sandwiches I've gotten from this location have been really bad the very last one I got made me sick. I got a meatball sub from there once and all the meatballs were rock hard

Placed an online order that was supposed to be ready at 6:45. We arrived at 6:46 and no other customers in the store. An employee was sitting on a table/counter towards the back kitchen on their phone and we could hear another employee’s voice in the back. Our order hadn’t been started and when we asked for clarification on what the pick up time means, we were told that in store customers get priority before online orders are made. Normally, this could be understandable except two employees were doing nothing when we arrived.With Subway’s recent transition away from their old menu, and the consistent lack of customer service, we’re giving up on Subway in this area.

I ordered my meal through the subway app 8:45pm. The app has the closing time at 10pm. They actually close at 9pm. My order said it will be done at 9:05pm. The decided to not inform me or call the number attached to the order to let me know they can't fill the order but will still charge me for the food. If I made the order at 8:45 Pm why would it not be ready before nine. Why would Sarah and Nash decided to ignore the order and just wait for the customer to get there and refuse to make the order. Very unprofessional. Would recommend going just 5 mins down the road to the Subway off colorado Blvd.