Kfc - Los Banos, Laguna

Horrible customer service like always. So we come here maybe once a year..we avoid it unless we really crave chicken and some biscuits. We decided to give them a try after 2 year of not coming...We came about 2 months ago and it was decent good. The girl taking out order was very nice. We came back tonight due to our last experience being good 1st time we come twice in a year) and it was just so disappointing just like it use to be. The chicken was so gross the original recipe). It was not edible. I asked the girl in the front if she can change it to the extra crispy since that chicken was cooked decent and was actually good). She didn't want to at first said that's how the Chicken is since it just came out of the fryer. Literally is was so greasy; the skin was mushy falling off the chicken. After explaining that we could not eat it like that, she then changed it with an attitude and the rolling eyes). I thought it was very rude but I just played nice I mean she isn't the one that cooked it so I mean she isn't at fault. She gave me the original recipe again after I had requested extra crispy; I was trying to avoid the original recipe in case it was all bad....but at this point I didn't want to argue since she gave such an attitude. The chicken was again, gross. I think they either 1. The oil wasn't hot enough, or 2. They fried too much chicken at the same time. So the original recipe was not cooked right the crispy was). We literally didn't eat half the chicken...we should have asked for a partial refund but that girl was not going to have it she has blonde highlighted dyed hair with glasses). I didn't feel like arguing...sadly we lost money on tonight's dinner. We are back to not coming back again.

The place was fun and full of food to choose from! The cashier was super helpful and nice! Plus, I loved that they had WIFI : ... Just the only thing I would change is the price for family meals. Kinda pricey. Another cute touch is so many sauces too pick from.

I bought 16 pcs of original KFC but they gave me one breast only. In those cases you have to compensate adding something extra.

Food is always mid they always forget something in the Drive thru.

Food was pretty pricey for what it is and the food was pretty