Baskin-robbins - Los Gatos

I've been picking up doordash orders from this location off and on for the last year and more often than not, they are out of basic things like vanilla, chocolate, cookie dough, chocolate chip, or oreos cookies and cream ice cream...seemingly the most basic and popular flavors. The store is clean if sparse, the staff are invariably nice and do good work, usually young people who seem to lack any supervision in the store but do well with what they've got, but there is something the management needs to improve here if they can't keep the main flavors of ice cream in stock. It's embarrassing for the staff and for any delivery person trying to pick up and it's frustrating for customers and it's not something that's happened once or twice, it's happened the majority of times I've come here to get an order for someone. Management: work on your inventory control and give the young people you hire to staff your store the ingredients to complete common orders! I find this Baskin-Robbins location ridiculous and frustrating with how often you're out of the absolute basics of common, popular ice cream flavors...you're a Baskin-Robbins! This shouldn't be happening.EDIT: also noticing that the reviews for this location seem to be cherry-picked, and none of them are recent.

Ambiance on point. Service on point. Kind of a gloomy vibe to the place, fans of late stage capitalism will love this one. Employees are amazing and very friendly. Especially the teenage ones. Would recommend.

We ordered a one scoop cup and a Banana Royale. The one scoop cup had more ice cream than the BR. The Banana Royale was a complete disappointment and definitely not worth the price.

Guys, this place makes delicious food, with great great service and priced normal for Food I dare say not so expensive! I love this place not just for the food but the guys who work there are great team.

This store has become an essential weekly destination for my family. We are consistently met with warm welcomes upon each visit, creating an environment where happiness is infused alongside the indulgence of delightful ice cream. Regardless of the weather conditions—be it cold, hot, windy, rainy, or any other day—we find solace in this place. Its exceptional appeal compels me to wholeheartedly recommend it to others.