Great American Cookies - Louisville

I ordered a cookie cake for my son’s birthday. I love the ease of ordering and making my selections online through their website. Easy, fast and efficient. No issues picking it up early and the piping and was excellent and of course they always taste good!

Cooks are good but the man behind the counter has no customer service skills. I asked him a few questions and I felt like I was talking to a brick wall with no character! Asked what cookie he would recommend and nothing! The cookies are good but I think I'll visit somewhere a little more welcoming.

Visited today to get some cookies the worker there seemed overwhelmed definitely should have more then 1 worker in there she was getting so many people at once and trying to make cookies at the same time

I came in to the store yesterday on January 30th and I got some cookies and they were old and stale I asked if they where fresh from today and the girl toll me they were 4 days old, i also asked her about the the cookies they had with glitter on them if they where a new one and she said no that she just puts eatible glitter on the cookies, I'm concerned about this because I do t know what to think and what all they putting on the cookies specially becausr before I order I over hear that she was telling a costumer that she sells drugs on the side.

Former employee when will w2 be ready? And will they be available online?