Wendy's - Louisville

When I arrived at the restaurant, the drive-thru was very crowded. I had placed a mobile order, but unfortunately, I had to wait in line behind everyone ordering at the window. It would be convenient if they allowed mobile phone orders to be picked up separately. Despite the long wait, the food was not as fresh as expected. They are making efforts to speed up the process, but it still took about 25 minutes to get through the line with 5 cars ahead of me.

I have tried to dine at Indoor Dash several times, but their dining room is always closed. I don't understand why. We all wear masks now and many of us have received the Covid vaccine. It is frustrating to wait in line for 45 minutes, only to find that the food is cold and doesn't taste fresh. I recommend driving down Preston Highway to find a restaurant that serves fresh, quick meals. It's not worth wasting your time at Indoor Dash.

The waiter at the front was wonderful. He was very friendly, engaging, and excellent. I wish I had remembered his name, but I was distracted. Thank you, mate, I really enjoyed the special dish they recommended.

I love a hot and juicy daves single. but if they stop at the Hillview(Mud lb preston hwy), they make sure they have a lot of time. the staff at this place began to slow down at the beginning of the pandemic and can simply not catch up. other than the personal here is very friendly.

First off, I love Wendy's.Their food is great, their app is easy to use, and they have great offers usually.However, the Wendy's on Mud Ln is one of the worst fast food restaurants I've visited. Why? Because:1) They are constantly understaffed, resulting in a drive thru line out to the road,2) The order is wrong half the time, either having left cheese on my wife's food, which she can't eat, or giving me a ln entirely different drink than I ordered, and hoping I don't notice, because they are out of the drink i actually asked for.3) They are constantly closing their lobby WITHOUT NOTICE. This is by far the most frustrating, as I purposefully order carryout out the app to avoid the 20-30 minute drive thru line (not an exaggeration), only to find that the doors are locked, and my food is now waiting on their counter for 30 minutes as I wait to get to the window. UNACCEPTABLE BEHAVIOR. If you close your lobby, the app should reflect as such, so I can choose to dine elsewhere, or refund my order immediately, instead of the long process of contacting corporate to do so.In short, this Wendy's either needs to hire sufficient staff to run the location properly and offer benefits to discourage high turnover so the staff actually know what they are doing, or corporate needs to find management that will, because this store is not doing the brand any favors in my opinion.