Wendy's - Louisville

It took 30 minutes to go through the drive-thru, and then the staff did not acknowledge me and made a mistake with my order. It was a terrible experience.

I went to the drive thru 4/2/24 12:30am. I never had a complaint with this location until now. I placed my order with Miguel at the drive thru informed him I had a $2 off coupon/receipt, but couldn't make out the total when he said it on the speaker. I pull up ask what's the total please, while handing him my debit card coupon which he wouldnt take from me! He just stared which seemed like forever! Sir what's the Total! Still staring in great confusion. I'm explaining this is a coupon, he totally ignores me starts taking the next order! He finally takes everything hands my card back. I said; Sir! Are you OK today? You seemed very confused. I've used this receipt/coupon before, no prob. He Tells Me, mind you with a grin; I thought it was fake. How!! You never even looked at it!! You never took it out my hand!! He hands me the receipt for my current order so I flip it over show him, it's the same thing! This visit was an unnecessary waste of time. Great food though. Management has to make sure that these guys are fully trained. There's like 10+ restaurants in the same area, not just Wendy's.

I went in to order, waited for at least 5 minutes for someone to come to the front to take my order. I ordered a med orange frosty and a med fry, which came out to $6.66, the cashier asked if I wanted to change my order and insisted when asked. I get the humor in it, but it felt wrong in the moment. Food was good and as expected, but the service of waiting for 5 minutes in a slow hour, is terrible Parking: Plenty of spots at the front Wheelchair accessibility: Handicap accessibility was not an issue

I went to the drive thru 4/2/24 12:30am. I never had a complaint with this location until now. I placed my order with Miguel at the drive thru informed him I had a $2 off coupon/receipt, but couldn't make out the total when he said it on the speaker. I pull up ask what's the total please, while handing him my debit card coupon which he wouldnt take from me! He just stared which seemed like forever! Sir what's the Total! Still staring in great confusion. I'm explaining this is a coupon, he totally ignores me starts taking the next order! He finally takes everything hands my card back. I said; Sir! Are you OK today? You seemed very confused. I've used this receipt/coupon before, no prob. He Tells Me, mind you with a grin; I thought it was fake. How!! You never even looked at it!! You never took it out my hand!! He hands me the receipt for my current order so I flip it over show him, it's the same thing! This visit was an unnecessary waste of time. Great food though. Management has to make sure that these guys are fully trained. There's like 10+ restaurants in the same area, not just Wendy's.

My wife love chili here. So I tried yesterday and love it too. I haven’t go inside yet so I don’t know what they look like.