Whataburger - Lubbock

This was my first time ever eating Whataburger and it was an extremely poor experience. Arrived to this location on 9/14 at 7:30 pm and was second in line to order. The cashier was very pleasant and took my order. At this time another customer comesin....apparently her credit card dropped inside the store while making a transaction through the drive thru and the employeescould not find it. The drama continued when the husband came in and asked to speak to the manager. One of the employees (girlwith blond box braids was also very rude to the customer that asked to speak to the manager). Between me ordering and the chaosbetween the unsatisfied customer, it took 30 minutes for me to get my food. My order was a simple chicken strip kids meal and ajr whataburger. The employees to include the managers were very slow and disorganized and didn't seem to value customers or havecontrol of the situation at hand. There was also a gentleman sitting in the restaurant who seemed to be over everyone else (Hehad on a long sleeve, striped shirt with the whataburger logo on it). He had on his headphones, laptop opened but never oncepayed attention to anything going on in the store. He is definitely not a leader. One of the managers (a female) did express howsorry she was for the delay. This was my first and fortunately last time at Whataburger.

Whataburger is always great. They always get my order right and they toast the buns.I just get a regular small cheeseburger (the justaburger). I don't need a huge cheeseburger so Ilke not having to pay more money for something I either won't finish, or willoverstuff myself. Sometimes I add bacon. Last time we went, I sat down at my table and then noticed they had a blue cheese baconburger. I wish I had noticed that earlier. It sounds great!

This location always seems to have some kind of problem. The drive-thru is consistently slow, and regardless of what you order, there's a good chance you'll end up with old or cold fries, even if they have to prepare your sandwich fresh. They charge for condiments (aside from ketchup), but they often forget to include them in the bag, even if you remind them! I honestly don’t understand why we keep giving this place a try every few months when there’s never any improvement. Today was the last straw! It’s simply unacceptable to lie to a pregnant woman about her ranch dressing being in the bag, especially after making a point of charging her for it!

I had a fantastic experience with quick and friendly service, and the burger was outstanding! I ordered mine without the bun, and they creatively placed the extras between the patties—what a nice touch! Great job, Whataburger team. Thank you!

I'm currently in town working nights, and this is my go-to spot for lunch if I don’t bring my own. The service is always fast and friendly. There tends to be a line from late-night patrons coming back from the local bars in the early morning, but that's to be expected, so I have no complaints.