Jersey Mike's Subs - Machesney Park

A great experience. The crew was attentive from start to end, and plenty helpful in helping me decide what I wanted. The sandwich was fantastic, the store was clean, and selections were great. A little pricey but worth it!

This locations always treats you right and a great example of a well ran jersey Mike's

Todays I stopped at machesney park for the first time , I order 3 subs a mini club sub and 2 number 7’s, I asked for one of the number 7 to not be mikes way, I made sure to tell the perosn taking my order no vinger, as the man is making the order, I then tell him again no vinegar and he said “ I already put it “ I can tell by his response he wasn’t going to be fixing it so I didn’t ask for a new one . Instead of offering to remake it his solution was “ just don’t tell her it’s in it “

I would give this restaurant no stars if I could. I visited last Sunday to eat but ended up leaving without placing an order. The girl at the counter scratched her nose and fixed her hair while wearing gloves. I requested her to change them before preparing our food, but she argued and claimed she didn't touch her face. I insisted that she did, which made her angry. She threw her gloves on the floor and asked if I was happy now before laughing. We decided to leave as she was extremely rude. I do not want her nose germs on my sandwich.

Spouse I were excited to be 1st time JMS customers decided to check out the one nearest us. Professionally clean restaurant restrooms. All visible staff in uniform wearing appropriate food handling gloves, masks, etc. Hand sanitizer in conspicuous areas. Spouse I were both more than respectful nice when placing our orders. They screwed up half of our order as 1st time customers! Yes, they corrected redid their mistake. It was the inconvenience of having to return less than 15 minutes after leaving. Apparently 1st time customers are given a free chocolate chip cookie. These cookies were EXTREMELY oily mostly inedible. HOW does a corporate franchise screw up a 1st time customer's order AFTER the customer clearly nicely explains specifically what they are ordering?? Needless to say, as 1st time JMS customers, we were NOT impressed. It's EXTREMELY RARE to get a SECOND chance to make a first impression. Our 1st impression, as previously excited 1st time customers, was/is less than stellar. As a result, we will NOT return unless we're getting ready for a lengthy road trip. Thus far, one of your competitors hasn't messed up our orders. And they certainly did NOT screw up literally our very 1st order. We eagerly decided to try JMS due to word of mouth, social media to try something different. But yeah. Getting HALF of a 1st time customer's order COMPLETELY WRONG was a huge turnoff. I've worked in the back of the house in a couple local as well as corporate restaurants. I've also done customer service off on since the mid 90s; with my previous CS job lasting 12.5 years. I can do overlook understand that mistakes, however unintentional, unfortunately do happen. But to previously happy respectful eager to try a new restaurant customers....to goof HALF of their order on their very 1st visit?? Not a positive way to treat customers but ESPECIALLY first time customers. Back to one of JMS competitors it is.