Chipotle Mexican Grill - Madison

I know college kids are scared of ordering food in person, but really? Online only? Isn?t the entire appeal of Chipotle that you walk in, they make the burrito right in front of you, and then you?re good to go? Can?t help but laugh at a dozen kids on their phone ordering their food while the assembly line is five feet in front of them.

Whole establishment was unreasonably messy. Food was piling on the tables. They had no ice and I found a HAIR in my quesadilla.

I placed a catering order for an event I was organizing and had quite the experience. Got the top level Build Your Own: Triple with Chicken, Steak, Sofritas and all the bases and toppings. Quality was top notch as usual. A TON of greens sent (actually ended up having extras since it 2 of the 6 boxes were used). They also sent lettuce as well as the super greens mix from the lifestyle bowl (with the Baby Kale). Everyone loved the meat Guac just disappeared, haha. Only complaint was that the order was supposed to include fajita peppers, black beans, pinto beans, and shredded cheese... but none of these were included! Maybe they sent extra greens in place of those? Idk None of the attendees complained, but this did limit the options for vegetarians, so I reported the issue as feedback on the Chipotle website. Got helped immediately! Someone responded via email and I followed up and they resolved the issue within an hour total! They provided a small refund and even offered me a free dinner for 2 as a reward on my account. Such an amazing team!

I love chipotle but this is definitely the worst chipotle I?ve ever been to. They are always out of everything and ruin my burrito every time. Wrote this today after that old lady (you know the one I?m talking about) just bunched my burrito up in a ball and half covered it with foil. She has worked there for the entire time I?ve been in college and still has not figured out how to not ruin a burrito. For the love of god put her at the register or something and not at the most crucial part of the assembly line. Get it together chipotle ??

Worst chipotle I have ever been to. I swear they put their most incapable staff in the most important positions. First, my burrito got messed up by the portion lady, who barely gave me any meat. The next lady rolled my burrito so badly that it looked like an oversized egg. I was in utter disbelief at what I witnessed. Not only that, but I waited for 10 minutes to check out my deformed burrito. 0/10.