Crescendo Espresso - Madison

I don’t know what is up with the coffee but it has a horrible aftertaste. I want to like it so bad bc it’s the only coffee easily available at hilldale but the coffee AND espresso tastes so odd. I can never finish my drink ?Food: 1/5

Always a lovely experience here! Most recently, I was feeling a latte but wanted to stay away from my usual and the barista recommended one of their seasonal winter lattes which turned out to be 10/10, so good that I got it two days in a row.

After making a trip to Madison yesterday to shop at Lush, I decided to get coffee before the drive home. Crescendo was recommended. I’d like to give 5/5 stars for the coffee but the 2 is the overall average for my coffee and experience. The experience was so bad I almost turned around to give my coffee back…The coffee was wonderful. I ordered a 20oz raspberry late with oat milk, no foam. Their espresso is smooth and delicious. No complaints.As for the service. Yuck. I approached the counter friendly with a smile but was not greeted. I asked the girl assisting me if the syrups for the lates were vegan and her response was, “I don’t know…”. She seemed irritated. She looked at one of the syrups and told me, “I guess so.” I had to confirm and be certain since she was unsure.Besides the fact that she was someone who did not want to be bothered, I found it extremely odd that she didn’t know if the syrups were vegan because they had vegan food on their menu. Not just an item with no meat or dairy but with tofu.When my drink was ready I grabbed it and thanked the girl who made it. I received the eye roll. She heard me. I thanked her again. She said nothing.I don’t know what’s wrong with the staff here but I don’t care how good the coffee is… it’s not worth the b*tchy service. Unbelievable.Dietary restrictions: Vegan

Shout out to Paul Cait for always offering an amazing experience to my team with their Mobile Bar. Would recommend them to anyone!

The latte I got was good but I was charged $1.00 for an extra cup of water that I asked for for my dog. I’m not sure why I was charged a $1 when there’s water for everyone else. I also wasn’t told that I would be charged until I saw the charge in my email.