Tim Hortons - Magog

At 6:30 AM the Tim Hortons doors were closed (supposed to open at 6:00) and the waiter told us to use the driving way to order. She was complaining and treating us so badly that I would rate it with 1 star. Very disappointed.

Absolutely the WORST Tim Hortons that I have ever been to! The first time I went I had a terrible time ordering in English and waited at least 20 minutes for my food. The second time I went, I decided to sit at a table and use the app to order online… BIG MISTAKE!!! After waiting 25 minutes, I talked to an employee to see what was taking my order so long. The employees don’t seem to know what’s going on with the orders and made excuses about being understaffed and busy. One employee even said they (the 4 staff working) were all in a bad mood because they had so many complaints. Where was the manager? This service was completely unacceptable! After I told them that I had been waiting 25 minutes, they still served other customers before me and I had to wait a total of 43 minutes before I got my food and drinks! This location has received so many horrible reviews that I’m shocked they are still in business! Avoid at all cost!

Absolutely the WORST Tim Hortons that I have ever been to! The first time I went I had a terrible time ordering in English and waited at least 20 minutes for my food. The second time I went, I decided to sit at a table and use the app to order online… BIG MISTAKE!!! After waiting 25 minutes, I talked to an employee to see what was taking my order so long. The employees don’t seem to know what’s going on with the orders and made excuses about being understaffed and busy. One employee even said they (the 4 staff working) were all in a bad mood because they had so many complaints. Where was the manager? This service was completely unacceptable! After I told them that I had been waiting 25 minutes, they still served other customers before me and I had to wait a total of 43 minutes before I got my food and drinks! This location has received so many horrible reviews that I’m shocked they are still in business! Avoid at all cost!

Terrible service. Sat in the drive through for over 20 min just to order. People(not in cars) were skipping the line and ordering ahead of those waiting instead of going inside.At least the coffee is good.

Stopped at this Tim Hortone on my way home to New Hampshire this morning . asked for a Coffee, Hot Chocolate, Apple Donut and Maple Donut. Didn't get the Maple Donut and when I asked about it the gentleman behind the counter started swearing in French and went out back to get someone else to serve me. Will never stop at this location again. Very poor customer service