Papa Johns Pizza - Mahoning County

Beyond pissed, they kept calling my replacement pizza a FREE Pizza. I don't do handouts. I work for my money, I exchanged my earned money for a Pizza I wanted to be HOT on delivery. I was told cold Pizza that had zero melt in the cheese would be replaced. Now there charging me a DELIVERY FEE for my Replacement Pizza. I already paid for my PIZZA DELIVERY fee. The dude kept antagonizing the situation by calling it FREE like he was giving me some kind of freaking handout. I even explained it's insulting I am not asking for a handout which the term FREE insinuates, and still kept throwing the word FREE in my face! Last time I will be ordering from this location, it's ran today by TRASH!

Pretty upset I just tried to call in for my replacement order that they offered to replace because I called and complained about my order and I had to sit on the phone for 20 minutes while they figured out why there wasn't a note in the system. I gave them my phone number and they said it didn't pull up anything but yet when I gave them my order number when I called back they were able to tell me what my phone number was. What should have been a one minute conversation turned into a lengthy conversation with someone that had an attitude problem like it's my fault someone didn't write something down like it's my fault that they messed up my pizzas and didn't make them how I had asked them to be made missing toppings having a flood of barbecue sauce it was disgusting you could squeeze the barbecue pizza slice and it was like squeezing water out of a wet sponge. I am so upset that I'm just getting off work trying to order food for my kids and I just had to deal with that circus. Highly recommend avoiding this location. The employees are not very understanding in any case and should not be copying attitudes with customers for something their store messed up on. Go somewhere else for pizza highly upset and disgusted in unequivocally annoyed.