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Contribuisci feedbackLovely foodLovely atmosphereLovely latteCrispy Lobster Bowl
Unfortunately, I am not able to speak to the quality of the food, as the experience of walking from SAM to the restaurant was so upsetting and traumatic we never even had a chance to read the menu.At the end of a visit to a SAM exhibit with my elderly, disabled father we decided to refuel with some food. In what seemed like good fortune at the time, right when we entered the restaurant from SAM, a woman got up from her table with her jacket on and a to-go box in hand. For context, my dad walks with the aid of two poles, is completely deaf in one ear, quite deaf in the other, has issues with vertigo and syncope and is 75% blind. Needless to say, immediately coming across a free table where he could get out of harms way, sit and rest while I got him food seemed like a blessing.As I went to order food, the previous diner sat back down at the table. In line with social convention, my dad asked if she was leaving because if she wasn’t he would have joined me in line. It turns out she was, she was just waiting for a bag for her to-go box. They then began to discuss how much they had each enjoyed the exhibit when all of a sudden the General Manager of the restaurant, Jayson LaRosee, descended on my dad and told him that the restaurant had a policy of not allowing people to force other customers to leave. Myself and my father tried to clarify that no such thing was occurring and it had been a misunderstanding on the Managers part as he had jumped to conclusions without asking us or the lady at the table what was happening.My father repeatedly stated he was disabled and just trying to clarify if this table was being vacated, not suggesting that it should be. He even tried to get his ADA card out, but the manager would have none of it. He stated he knew how to handle the disabled and that’s why we should have just sat in a chair in the lobby. Perhaps contributing to the misunderstanding is that entering from the museum means you do not walk by the chairs the manager mentioned were in the lobby, so we were unaware of their existence. Needless to say we did not get food here as it was clearly not a safe or welcoming environment for us, especially given my dad’s needs.As many adult children know, it is very difficult to watch your parents get older and the struggles that entails, including becoming more dependent on others, family and strangers alike, to navigate life successfully and safely. To watch my nearly 80 year old dad be bullied relentlessly by this manager absolutely broke my heart, and still does days later. This could have all been chalked up to an unfortunate misunderstanding, however at every turn the manager chose to escalate and to bully, belittle and demean my father in particular. I worry experiences like this will cause my Dad to withdraw even more from society out of fear of how he will be received and treated. He doesn’t get the same feedback from the world that the rest of us do with his hearing and vision deficits so he was doing the best he could, which involved politely reaching out to clarify a situation.I have never in my life asked for the name of an employee for negative feedback but I was so upset and appalled that I did in this situation. I apologize for any short comings on my handling of the situation but it was so hurtful especially as it seemed that Mr. LaRosee was actually getting joy out of this awful interaction based on his facial expression, tone and continued descision to escalate.We will never go to this or any other Market restaurant again, and I recommend avoiding it if you have special needs or a desire to be treated with basic human kindness.
It’s counter service. Reservation isn’t needed. Wife ordered the poke bowl without the aoili. It came with the aoili. When I brought it back to the counter, I was told it was mayonnaise. I had to inform him that it’s the same damn thing. They made it right, but this place is good for a quick lunch before you go back to work. If this is your pre theatre dinner, look elsewhere.
Had the garlic noodles—it might be the best thing I’ve eaten $10 or less in a long, long time. This place is way better than it needs to be for a museum restaurant. Go!
If you want some good quality lobster roll, this would be the place! The crab cakes were okay, not my favorite. My fiancé loved the clam chowder! Definitely check this place out! The service was super fast and the staff was super nice! It is a little bit outside of Pikes Place but it is still very walkable!