Railway Inn - Malvern Hills

When we entered the restaurant, we quickly realized that the bartender was too busy chatting with other customers at the bar to acknowledge us. Without being tended to, we decided to leave shortly after walking in.

I stayed at this restaurant for one night with my 6-year-old son. The staff were incredible and went above and beyond to make us feel welcome. We will definitely be staying again. The food was delicious and the staff were very helpful in accommodating my son's dietary needs as he is autistic and a bit picky. We are already planning our next visit. The room was comfortable and had everything we needed. Thank you so much to all the staff, and a special thank you to the lady who gave us a lift into Great Malvern. We are looking forward to our next stay!

Despite some initial confusion with our booking, our stay in room number 2 at the restaurant was mostly comfortable and clean. However, there were a few maintenance issues that needed attention. The mattress could be of better quality, the toilet seat was loose and improperly fitted, and the shower hose had to be reattached. The shower rail also needed to be adjusted for height, and there were noticeable cracks in the ceiling that had been poorly repaired. Overall, the room was slightly overpriced considering these issues.

This turned out to be a really unpleasant experience. Ordered food, which took an age to come. We understood and accepted that because the bar person was doing everything. We had to complain about the tasteless Lasagne. No bechemel, tiny amount of cheese (mozzarella only) and completely tasteless (lack of seasoning) also my wifes fish was practically raw. They didn 't replace the Lasagne and were a little stroppy, asking whats wrong with it! ... however they did replace the fish and chips but the batter was still sloppy and uncooked on the inside. Whilst the meal was being replaced there was an attitude, so i pointed out that my medium rare steak was infact blue and cold but i wasn 't complaining because i can eat my steak that way.... unfortunately the worst was to come On peying the bill, i was asked was the second fish ok., to which i replied to be honest, no. The batter was uncooked inside, but not to worry. I paid the full amount of the bill......BUT! AS WE WERE EXITING, THE BAR PERSON SHOUET SARCASTICALLY..... THANKYOU DONT COME BACK ! A really unprofessional end to what was a poor standard. So poor infact that i would have been within my rights not to pay.

Great pub. Stayed in one of the lovely rooms adjoining the pub. Fantastic food for evening meal and great nights sleep. Would definitely visit again