Red Robin Gourmet Burgers And Brews

I understand that staffing can be challenging and that training new employees takes time. However, how do you serve fries when the menu specifically states steamed broccoli? I also didn’t order cheese, but guess what was on the burger—cheese. It’s incredibly frustrating to spend $40 on takeout only to receive food that isn’t what I ordered. This place was excellent when it first opened, but it has really gone downhill since then.

First, on a Sunday afternoon at 14:00 we had a 25-minute waiting time. 2 adults and 1 child. They ran out of crowns, so it was a bummer. After we finally sat, the restaurant had only six or seven tables. Placed our order and waited 35 minutes for three burgers and pommes. Another thing we have noticed was that many employees sit on their phones closest to the kitchen at the unoccupied tables. If this was a great break, I guess, why weren't they in a certain break room? Or is that how the staff on his typical day, on their phones in the open? Our table was sticky, so the salt and pepper shakers were, and the ketchup container all felt like they didn't wipe in a while. The tablet that allowed you to pay the bill felt like milk was spilled over everything and had 't been wiped off in a while. When our meals arrived, they were cold, with very boiled burgers (for a medium, and medium rare) and soggy Fritten. Personally the burger I ordered came with bacon, and it was micro-extinguishing Oscar Mayer bacon! If you take pride in a burger joint, at least use real bacon. I asked the manager to at least make him aware that two of the three meals were wrong. He said the chefs have to cook the burgers a certain way... So I said... Very overcooked and cold then, what is not at all, as we asked? He apologized and went back to the bar. It seemed like the manager was the bartender for the afternoon. Our waitress came back to the table to ask what was wrong and we explained to her our interaction with her manager. She said she was very sorry and he was brand new within 3 to 4 weeks. This is really not an excuse, management is trained for this kind of thing, and I feel really bad that this restaurant has gone downhill. Personally, I never get back to this place.

I visited this restaurant with my family for dinner yesterday, and there were seven of us in total at our table. The staff did a commendable job handling our larger group, which was nice to see. The food was quite good, and everyone had no complaints. My burger, in particular, was excellent (as shown below). We also enjoyed a few shakes for dessert, and they were delightful. They even brought out some extra shake in a separate cup for us to enjoy. Overall, we had a very positive experience, and I would definitely consider returning in the future.

I recently tried the new Impossible Burger paired with Garlic Fries, along with their limited-time "Pineapple Upside Down Cake Milkshake." The Impossible Patty can be customized to any of their burger styles. They also offer gluten-free rolls and salad options for those with gluten sensitivities or allergies.

It was a nice night out with the family. Food and service was ok. The restaurant is located in the Mall which makes a perfect location if your staying in the area.