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Contribuisci feedbackMy girlfriend and I had a wonderful experience! We arrived at just the right time and ended up having the chef and the entire table to ourselves.
The chef, William, completely messed up our meat temperature order and gave us the wrong noodles, even though we were the first to order and he had our order slip in front of him the entire time. It felt like he ignored us at our table and focused on catering to a Caucasian family instead. We were very disappointed, and when we went to complain, the young supervisor attempted to brush me off. After a $250 bill, we received a mere $20 compensation, which felt like a way to silence us. I've been coming to this location with my children for over seven years and have also been to the one on 56th street for 14 years, as well as the two in Orlando for the past two years. This was by far the worst experience I've ever had.
Our chef, Heris, was fantastic! Every dish was cooked to perfection; my tuna steak was exquisite, the vegetables were just right, and the shrimp was delicious. It was an excellent dining experience!
My family and I always enjoyed dinning at Benihana. This time was very different. We were a party of 6 people and they sat a couple on our table. The woman had a milk allergy. So without asking me if it was ok. They check just cooked the couple’s food first. This woman had a lot of request. Mean while my husband and kids who but the way were starving. Had to wait for about 29 minutes until their entire meal was cooked and served to them. The woman didn’t even say thank to us for waiting. Then oil started dripping from the fan/ exhaust onto my kids plates. That’s was just disgusting. The waitress didn’t even bother to changed the plates. We had to grabbed other plates from the table next to us. No one informed the manager about the situation. The chef had to grabbed a napkins to clean the grease of the edge to stopped dripping. That only worked for about 5 minutes. When we were done I went up to the manager and all he said to me was. I’m sorry about the grease. Regarding the food allergy situation. He said there is nothing I can do. I just feel that they should have sat that couple at a separate table. Or have a table for people with allergies. Not only that our vegetables were over cooked, the rice was dried. We are not going back there. I am done with that restaurant.
Benihana is always a special treat for us, despite the rise in prices over the last few years.
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