Mcdonald's - Manitowoc

On the evening of 4/17/24, the person working at the first window of the restaurant was extremely rude. When my husband placed our order and pulled forward to the empty first window, the employee shouted at us, demanding payment. We reversed to pay, unaware that the first window was actually open. Apologizing for the confusion, my husband explained that no one had informed us where to pay. The employee responded harshly, saying, "What did you think, this was the second or third window?" This lack of communication and disrespectful attitude was frustrating. While we understand that this is McDonald’s and not a high-end establishment, we do not deserve to be treated in such a manner. It was an unpleasant experience, especially due to the lack of guidance from the staff.

Yesterday, on April 7th (Sunday), I visited McDonald's and witnessed something very disturbing. There was a man, possibly the manager, wearing a gray shirt, which was different from the other employees. He was mistreating Hispanic customers, shouting at them and making them feel frightened. I had to intervene because it seemed like they were having trouble understanding English. When I inquired if they were okay, they nervously replied no, explaining how badly the manager was treating them. This man always appears frustrated and angry at McDonald's. McDonald's really needs to reconsider who they have in positions of authority. This issue cannot be overlooked. I will not support this restaurant if such situations are not addressed properly.

I recently had a good coffee that was ruined by gritty residue and a piece of paper in it. Unfortunately, I couldn't drink it and had to throw it away. Additionally, I requested light ice but received 3/4 of a cup of ice instead.

Food is was decent. Service is usually low. But atleast its clean........ somewhat.

Place is a hit and miss, ordered my breakfast and took 20mins for me to receive it. Then went to get just a bag for my food....waited almost 5mins...for a bag!! There were 4 people....they need to be retrained on customer