Mod Pizza - Mansfield

An example of this was during my last visit, when the night manager loudly announced, "We're going to shut this place down at 10:45." It was only 10 PM, and Mod Pizza closes at 11 PM on Saturdays, so the comment seemed unnecessary and rude, especially since we were seated at a distant table and could still hear him. While I understand that working in the service industry can be stressful at times, it’s important not to take that frustration out on customers. After all, this job is a choice. Unfortunately, we've decided that it's worth the extra drive to another location just to avoid the poor service. Ultimately, the overall experience matters, and we’re no longer willing to compromise on that.

If you want to be a takeout pizza place, then embrace that concept. Honestly, all the employees seem to focus on online orders, while the line for walk-in customers is out the door and there's no one attending to it. I've given this place three chances, and it's been the same experience every time. The pizza is really good, which makes it all the more disappointing.

The pizza and No Name Cakes are really good. Staff needs to keep the serving tubs from getting messy and prevent toppings from falling into other topping tubs. They also need to clear/clean the tables, floors, and patio frequently. There were only a couple customers besides us, but there were tables left with trash, and the patio had lots of napkins and other things on the floor.

I been to this store since it open. Now you don’t know what you going to get. Tonight was the last straw. When I walked in the pizza maker was rude, but I over looked it. Why she was taking my order she keep asking what I would want on my pizza, since they didn’t have many toppings on the right make line, so I would have to look on the the left side. The young lady would get upset because I have to look on the other side to see what I wanted. By the way I was the only person in line at the time. I also got a chop salad and she got upset, because I asked if she was going to cut the salami up and she said she had no way of cutting it up. I said ok, then she pulled the the salami off the salad and threw it in the trash. Went and got a knife and came back got more salami, cut it up and put it on the salad. By the time she finished the salad my pizza was ready. I’m waiting to check out, which I had over 300 point’s that was getting ready to expire. I told the young lady I was using the point because they expires tomorrow. The young lady that fixed my food said you can only use one and said I’ll just cancel the order since they expires tomorrow. I told her I can just purchase the pizza she said NO NEXT TIME YOU NEED TO LET US KNOW WHEN YOU HAVE MORE THAN ONE FREE PIZZA. I was again said I can just pay for the pizzas. She said no it okay. I asked for a bag for my salad and she seemed like she didn’t want to give me a bag. As I bagged my salad up she went on the side of the oven telling them I had no money and just wanted to use my reward for free pizzas. Not thinking if a person have over 300 points they must be spending money with MOD to get that many points at once. I try to overlook the rudeness of the employee, but this have drawn the line. I will be taking my business to Blaze Pizza where the restaurant is clean and I’m respected as a customer. I called back to get the young lady name Grace and she said she was the manager and still had the same attitude. A word of advice if you don’t like to deal with people you shouldn’t be in a industry where you have to deal with customers. ?

On July 21, 2023 I took my son for his 29th birthday my daughter and her two kids and my boyfriend to eat dinner at mod pizza. The kids behind the counter were doing a really good job. My complaint is because the manager went on vacation did not set those kids up for success. They were out of stuff they ran out of boxes multiple things. Just wanted to let y’all know that if you go on vacation, make sure the kids are set up for success before you go. I spent $120. I was very upset over the whole ordeal.