Racanellis New York Pizzeria

Good pizza just around the corner but service needs to be improved hold time of call in for 20 min before I hung up, and the person answering has an attitude idk if the food is worth the poor service

Super unsatisfied customer here.To say the service at the central west end location is subpar is putting it as nicely as I can. I am a construction worker that works outside everyday and have a strict lunch schedule, but every once in a while I get to spoil myself, thought this was one of those daysBOY WAS I WRONG! So starts out I called the location to place an order the lady that answered the phone was short, huffy, and just plain rude. I placed my order and she said we won 't be able to get to that till 11:30 we 're catering a party. So I said that 's fine I won 't be there till around noon. She took my order for 1 Stromboli. So lunch break rolls around at 12:05 and I am 5 min. Away so I beat feet to get up there.When I arrived i waited in line then when I got to the cashier she said in her rudest voice possible when I gave her my name WE HAVENT EVEN STARTED THAT...ITS GONNA BE ANOTHER 10 MINUTES BEFORE WE CAN EVEN HAVE IT IN THE OVEN. Bye this time I was 15 minutes into my 30 minute lunch. I calmly walked out all I can say is thank God for taco bell lmaoI will never be visiting that location again to say the least

Completely unsatisfied, we ordered the pizza and wings at 11:30am for pick up at 14:30.We arrived at 14:30 and were informed that the pizza would take 7 more minutes. Okay no biggie we thought, we love racanellis.5 minutes after they informed us that our boneless wings were sold out, okay whatever,but we couldn’t get a refund and were offered bone in wings instead (we paid for boneless).So far I wasn’t thinking twice about it, what it really got me was that they gave us our pizza at 14:55 (I’m sorry but I ordered this 3 hours ahead); and the cherry on top was that the chicken wings tasted like old chicken (you know when you grab chicken and put it in the microwave after 1 day of being in the fridge, that sort of flavor).I love Racanelli’s, I won’t be coming back to this location, it is sad given the prime location and the great product they carry at the other place.

I got the 18 inch deluxe and my goodness, it did not disappoint. Toppings in every bite. Authentic big foldable slices. All that was missing was the oil dripping from the pepperoni ?. Well worth the price and the wait.

I will never return to this location. The young lady did not have good customer service. She did not make me feel welcomed at all. They were not organized. Staff were cursing. A lady was on FACETIME while on the clock. A young lady that works near by was able to walk in the back where they prepared food… TERRIBLE I wish I didn’t have to give a star…