Cava Wine Eatery - Martinez

As an overseas visitor who has had nothing but overwhelmingly friendly service in San Fran, I was disgusted at the rude, and dismissive behaviour I was greeted with today. We walked through incredibly wet weather with the sole purpose of visiting this shop and purchasing wine to take back to Australia. We were looking forward to a nice glass in house and a relaxing hour. Instead, we were greeted with, “ We don’t communicate, we just pour wine and sell bottles.” Unbelievable! We thought you would have knowledge to impart and a desire to ‘show off’ your range. How wrong we were. It would have been a wasted ferry trip had we not discovered Sam’s cafe, where our reception could not have been warmer. You might rate yourselves as somewhere that sells good priced wines, but certainly not anyone that knows the value of good customer service. Politeness is free.Having just seen your reply and the sorry/not sorry part, that really proves my point. You could have said that you were sorry we were given that impression, and that had not been your intent…would we like to return and you would gladly help us select some wines. Instead, you continue with your less than congenial attitude. Such a shame when our intent had been to put business your way and enjoy some conversation about, what we had hoped, was a mutual love of wines.

Great selection of French wines and had a great time enjoying a glass of wine outside

I visited this shop today after a very nice ladies lunch with the intention of buying a few bottles of wine, but left after extremely rude comments from the owner. He told us children were not allowed which is understandable but instead of being kind, he said you can go down to the grocery store where kids are allowed in a very condescending and rude manner. There was also no sign outside indicating no kids are allowed. I was with a group of moms so some of us could have easily waited outside with the children while one of us shopped as we did with the spice shop next door. However, his rudeness made us leave immediately. Parents with children, don 't bother stopping in here. He made it very clear we are not welcomed.

My family had the good fortune of visiting Jerry Horn (aka Dr. Champagne) at his Tiburon Wine establishment. We enjoyed a most relaxing afternoon in an remarkably serene environment, had some wonderful wines at most reasonable price points, and enjoyed Jerry 's company thoroughly. He was both warm and welcoming...and his knowledge of the wine and champagne was clearly Best in Class . We all would enthusiastically recommend a visit to Tiburon Wine. Don 't walk, run to visit Dr. Champagne. He Rocks!!!

If I could give them zero stars I would. SO RUDE!!!! Walked in, no greeting at all. The guy just sat in his back office and glanced at us and did not even move. THEN SOMEONE ELSE CAME IN, AND THE WORKER/OWNER ADDRESSES THAT PERSON!!!!! Not sure if it was just a worker or owner).... but he literally walks past us to greet the person behind us as if that person was 100x more important than us. It was so incredibly rude!!! He greeted that person soo excited and basically ignored us. Not sure how they are still in business with that type of service. I would never recommend anyone to come here.... EVER!