Olive Garden Italian - Martinsburg

I do enjoy a good hearty meal at Olive Garden and prefer the salad with extra ranch instead of their Italian dressing (hard to believe huh). The food is very rich and unfortunately the prices continue to climb. I would say the unfortunate constant would be the cleanliness of the bathrooms. I realize it is the bathroom but a little tidying up goes a long way. The Service is overall good, some are a little more attentive than others and are tipped better.

It's was a sad experience. After the hostess set us. We sat there for almost 20mins. And not a server stop and said anything. I had to get up and go asked the Hostess for a manager. Then the hostess said she would get our drinks while we wait. Well the store manager came out and I explained everything to her. She apologized and took our order. And then got a server to finish us up. Lord it was the same sever that kept disappearing on us last week. And never got refills. I think I'm done with thi … – show

Our server was amazing! She was super polite attentive and did a great job.

We went in around 3 PM on SAT Jan 7th. We go to this Olive Garden at least 50 times a year so we have favorite tables and asked the young man behind the desk for one of them, which happened to be in the bar area. The table was open. He said ” I've just sat my server.” We said “What?”. He repeated: “I've just sat my server”. We asked what that meant, and he kind of chuckled and stared at his computer screen. That, BTW, is customer service-speak for: ” We're no longer having a conversation”. So we … – show

Our waiter Noah, was AMAZING! The 65 minute wait on a Monday night was plain ridiculous. They don't have enough staff, so they really should adjust their hours or days maybe. Food was subpar and their menu has been reduced so much, that there aren't many good options anymore. Not one of our favs at all anymore!