Quality Inn - Massena

The room is tiny, old dirty and falling apart ac doesn't work. Breakfast was ok but nothing fancy this place needs some extreme TLC but I'm sure they don't want to spend money to fix anything.

Stayed at this hotel with little expectations other than a clean room and bathroom, was put in a smoking room that stunk and I don’t smoke and you can not adjust the temperature in your own room below 70 degrees! Felt more like a hostile than a hotel! Beware.

In the middle of a total renovation.Good rates but if youwant quiet-nope.Parking not great either.Location good if your going into Canada.

Please tear this place down. It is nasty.*There should be a disclaimer that long term renters are staying here- I did not want a room in an apartment with smokers and cats, I wanted a clean hotel room.For the record I like cats and smokers. Just not ones I don’t know in my hotel room. $147 dollars! It’s dirty and unsafe!Please demolish this building and build something nice. Quality Inn should be ashamed.

The power went out multiple times. My air conditioner didn't work. The thermostat said -10 degrees. The shower was clogged up with who knows. The room smelled like something foul. I had a horrible experience. They have people living there on the second floor. They let them smoke on that floor. I could smell smoke in my room above. The restaurant in the hotel is never open. Do not stay here. The better hotels are in Plattsburgh.