Jeremiah's Italian Ice - McKinney

The ice cream is unique and good flavors so we are happy with the product but the service at this location is substandard compared to the Melissa location which is always very positive with a smile and makes you feel welcome and valued.A little goes a long way when it comes to making a basic effort to smile and greet the customer. If your order taker has a flatline personality, they should put him in a different position not dealing with customers.The group of young people they have working at McKinney will literally just stand at the register and stare at you in silence when you reach the front of the order line and not greet you or ask if they can take your order. I guess they never properly trained them.I am not expecting Chic-fil-A or McDonald's level of service but to just stand there without saying hello or how may I help you in just strange and sets the wrong tone for what is supposed to be a positive fun experience.We live close to the new Lucas location so we hope Lucas will be a better experience. The attitude of this McKinney staff comes across as they would rather be doing something else.It could be they just need a little more training in how to properly communicate with the clientele. I repeat the product is excellent but the service and atmosphere needs improvement to the point where it's worth driving to Melissa location instead. (the atmosphere is a result of the attitude of the staff).I understand it may be difficult to hear this feedback but with a little more attention to expressing courtesy and cleaning the floor and tables more, this McKinney location could be a fantastic place.

If I could give a negative 5 star I would. We got 1/2 our order. This clown company said they claimed that they didn't see the 2nd part of our order never made it. Uber Rats didn't validate now we're just left with no ice cream, no refund, nothing. Take better care of your customers, before you lose more.

The Italian ice and Gelati we good, but the floors were very sticky and the tables were dirty.

Ice cream with a refined taste, we were looking for sorbet so we went for some fruity selections. Not disappointed! Great to find an oasis amidst the Texas heat!

The italian ice was good. But it felt like they mop the floor with it! The whole floor was so sticky! Every step made a sound, felt gross...