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Contribuisci feedbackMy initial review below was a 1 star but after the owner spoke to me, just the humbleness and willingness to rectify the situation makes me give them a 5 star. I will definitely still be a regular customer and will still support them as I have always done! 'Very disappointed tonight. I am a regular customer as my wife loves your spicy hake pot and I also got to like it a lot. Good value for money. Tonight I bought 3 and what I received was not up to standard. No spice to speak off, no sauce, hake was grilled and looked like 1 piece of hake shared 3 ways. Basically got flavored rice(also way below normal standard) for R150. Really sad! Attached is a pic. Not what a hake pot should be. '
Great food but staff could be a little more helpful and cheerful, it's the SERVICE industry.
Below was my previous review. After the store called me to explain that their machine was on the incorrect setting and that they apologized for the inconvenience caused about the calamari. They also sent me a complimentary meal, I have changed their rating. Well done to the owner for great customer service. Usually I order the Good Life meal and it's really good. Last night I ordered it again, and when I got home, the store forgot to put in the calamari. By the time they delivered the calamari my meal was done. Also it seems they used old oil for the chips and calamari as it had a terrible taste. Someone needs to do Quality checks on oil and when food leaves the kitchen. Very disappointed this time around.
The best Steers, I only go here. You guys know how to deal with clients and the food is always well prepared.
Make no mistake now allocated within the steers premises and have down sized some what. The quality has not taken a knock at all!all seafood is freshly prepared and delicious.