Gillingham Grill - Medway

I didn't receive any of the four main meals I ordered, only sides and drinks. I called the restaurant to ask if the delivery driver had another bag, but was told no. After speaking to three different people, I was told, "What do you expect, prices have gone up!" I believe customers should receive what they ordered. The restaurant admitted their error via WhatsApp and advised me to contact JustEat for a refund.

The food at this restaurant is delicious, but the prices are high and the delivery service is very poor. I stopped ordering from here years ago due to consistently late deliveries. However, I decided to give it another try last week and the food was still lovely. Unfortunately, this week the delivery was delayed and I was told it would be 45 minutes but it actually took 90 minutes. When I complained, I was informed that there was only one driver available. I suggested that they be honest about the delivery time so customers can plan accordingly. My advice is to pick up your order yourself or order on a Monday for a chance of receiving it by Friday.

Having read other reviews, I was surprised to receive my food at all. Unfortunately, only half of my order arrived. When I called to inquire about the missing items, I was told they could include them in my next order. But considering I was just visiting, it's unlikely there will be a next time.

We ordered a substantial amount of food on a Saturday evening. Was accepted, 40 minutes later I got a text to say my order had been cancelled. I called the shop to confirm this and the staff member assured me this was a mistake and took the first line of my address and number stating the food was out for delivery. 20 minutes later, no food I called again the same man was stating the food was not cancelled and still on its way. After raising that I would like to speak to a manager, the manager explained that my food was not coming and had indeed been cancelled. I was quite agitated at the fact other members of staff had lied and tried to get rid of me but telling me what I wanted to hear. When in reality if they had been honest and up front I could’ve ordered food from another restaurant. Very poor customer service and I will not order from here again , nor would I suggest friends of family too.

Absolutely disgusted with the service, food arrived, the pizza had been ruined by the delivery driver and he then opened up the pizza box to check it himself without a mask on or anything giving me Covid related concerns, he said he would ring and get a new one sent out. When ringing to ask how long this would be as that was my dinner, they told me an hour, had no apologies for it or anything just said that’s how it is and hung up on us twice! I’ll 1000% AVOID in future!!!!!