Golden Fish - Medway

The food was lovely! We rang in advance to see if there had been any changes to ordering since we last went before the pandemic. They were lovely and polite and took our order over the phone. The food was ready in half hour, everything was as ordered, nothing was missing. The food was hot and perfect and, as usual the portions were very generous!

If I could give a zero I would. I placed an order by phone and asked a 1/4 pounder the young girl asked me if that was a burger inside of a burger!? She said we only do a cheese burger or a 1/2 pounder which had 2 burgers in a bun. So I asked for a cheese burger with onions and burger sauce in. When I arrive the girl reads the order back to me and gets to cheese burger a pickled onion and a pot of burger sauce. By now I’m not filled with confidence so after correcting the order I check it when I get back to the car to realise there were no sausages in the order. Admittedly this was my mistake as they were hiding in with a portion of chips, although I did order these separately as there was a portion of chips for a family vegetarian. So we get home and start to dish up to find the cod literally dripping grease on the kitchen floor through the paper, when I open the paper we find the cod looking like it’s had 10 rounds with mike Tyson. I know I asked for battered cod but to me this looked like it had literally been battered with a baseball bat where the grease had turned it into mush. I’m really not one for complaining at all and find it highly embarrassing but after one of my family members found bone after bone in her haddock we thought this isn’t good enough and called them to say we would be returning the order minus a sausage and chips. When I arrived back at the shop and showed them the order the young girl behind the counter said the cod and haddock had been half eaten, at this point I start to tell them this is how it was when we opened it and then I had three young girls behind the counter getting very defensive and starting an argument in front of a shop full of people. I just said I wanted my money back and then said they would only give half my money back as the food was half eaten. Then the three young girls tell me to go somewhere else as I said we don’t get this service at McCoy’s in Hoo. To save the embarrassment I settled with a £10 refund and walked out very annoyed. As stated I’m not one to complain and don’t like confrontation but this was bad quality food to the extent where it was inedible and terrible service where you feel you are being ganged up on by three teenage girls. This chip shop used to be one of the best in Medway but unfortunately the quality and service has worsened over the years and will not be visiting ever again due to bad quality food and argumentative teenagers. If you need a good chip shop there are McCoys chip shops 5 minutes drive in each direction which we use on a regular basis. Only reason we didn’t on this occasion was because Hoo McCoys was not open and thought we would try the golden chippy. NEVER AGAIN....

Terrible cod and chips. So much oil and hard fish in the middle. Never had hard fish and cannot imagine how it was achieved. Awful.

I have never in 30 odd years had such a bad cod and chips. The bag was literally full of oil which dripped all over the hallway floor as soon as we got in. Disgusting dinner and would never go back!!!

Cannot recommend our little local gem highly enough. Portions generous without being grotesque. Brilliant.