Pizza Hut - Medway

Visited here on a Saturday evening for a family birthday. We were greeted by a friendly member of staff who helped arrange high chairs for the children in our group. We were three groups so decided to order on our phones as this was easier for us but the waitress did offer to take our order. Salad bar and drinks area were both clean and organised. Food arrived in good time and was piping hot and fresh we really enjoyed it. We had a couple of waiters and both were very friendly and attentive. We bought a deal as this worked out better value for us and we took some home in a box. Would happily return

I normally never leave reviews, always leaving tips but here… Service is appalling, don't bother to come here, 30min wait for empty glasses and blank coffee, pizzas with see throughout pepperoni sinking in tomato base. Staff with no training, no friendliness or interest in customer whatsoever, very disappointing and ruined family dinner. Not coming back. Improvements definitely needed.

The staff at this restaurant, especially waitress Karthika and manager Rebecca, were very helpful. The food was delicious and reasonably priced. I will definitely be returning.

The pizza we had at this restaurant was terrible. The oil in the pan tasted old and rancid, and both of us got sick from eating it. I would not recommend this branch as there seems to be issues with the products they are using. When I reached out to the staff to complain, they just brushed it off by saying the temperature of the pizza was correct, and they didn't care that it tasted bad. I usually love Pizza Hut, but I will not be returning to this location.

The portion size for the price of sharing a pizza at £20+ for two people is not worth it, as we only received 4 small slices. Additionally, the amount of bacon on the pizza was lacking. The kids meal, however, was decent.