Starbucks Chatham Quay - Medway

Nipped in there for a Strawberry Frapp. The place wasn't all that busy and was clean and tidy. The young lady who made my drink was polite and lovely to chat to. I think her name was Zoe. Very well presented and my drink was spot on. Its always nice for staff to chat with customers when they are not busy and Zoe did exactly that. Made the customer service she provided very special. Now for the negative. The young man on the till. I found his attitude to be quite intolerable. All he wanted to do was get me through the till as quickly as possible so he could answer the ringing phone. Wasn't polite at all. I got the impression he may have been the manager of the store. I got the impression that he much prefer to go off and complete other tasks, rather that serve customers.

Came in lunch time, placed my ordered with carmen who was very welcoming and polite, my drink was made my jazz who was none stop! duck to water. very happy with the service thank you girls

Really disappointed. I ordered breakfast to be delivered. I ordered 2 x fruit toast latte (hubby had juice e at home. Our fruit toast turned up not toasted- still in packaging which was fine but not even a knife or butter or jam to go with it ! Plain old uncooked toast (not toasted) I assumed this was my error and that I’m Meant to request butter/jam etc but there are no options to leave a note for the store or be able to request butter/jam. Ordered latte tall- half a cup!! Such a shame they don’t take the pride to give a customer the same treatment as they would in the store. Please give take away orders the option to add a note and condiment needs. Just off to eat out dry fruit bread now lol

Excellent Service, Very Helpful Staff, Very Competent, highly recommend, super efficient, do not hesitate to order , 5 star

I did not enjoy this visit. Barista PIA is awful, she doesn’t know how to make a drink. £5.45 for a bad drink! I will not be returning !