Chick-fil-a - Memphis

This Chick-fil-A on Union Avenue really needs to improve. My salad didn't even have a whole filet in it. The staff were out of uniform, and I was missing essential condiments and cutlery. This isn't just a one-time issue; every time I've visited this location, there has been a problem. Overall, I'm giving the food a 3 out of 5.

The food is consistently excellent—always hot and very fresh. This location tends to be busy, so expect a wait of over 20 minutes in the drive-thru, but it's definitely worth it. However, the service has declined quite a bit; it's not as friendly or welcoming as it used to be.

The service was awful. I placed an online curbside pickup order and arrived to wait outside for a while. The order status indicated that someone was on their way to bring my order out, but after a long wait, I decided to go inside and let the cashier know I was still waiting. She checked and said there was no order under my name, even after I showed her my confirmation. I asked another cashier, and it turned out my order had been sitting on the counter the whole time. This reflects a serious lack of customer service and attention. Now my daughter's lunch break is over, all because they didn’t take the time to look.

Nasty!!! Serving old cold fries! They are hard as a brick. I won’t ever come back there! They wrong for this bs! It suppose to be chick fil a. Not MacDonalds!

Chick fil A on union is fantabulous! Lol they are so fast and they provide service with care. I love this location so much. I generally go there at least once a week just for the people I meet there You won’t be disappointed!P.S. Forever a customer