Cook Out - Memphis

I’ve been to this location many times but this time my experience was horrible. I ordered three different meals on my order for me and my two siblings. After I finished, the cashier named Macoya told me my total. When I got to the window they handed me my food but one of the meals on my order was not handed to me. I then informed the cashier that I was missing another meal. Macoya told me that she did not ring jt up. I then began to hand her back my cash in order for her to pay me out for the last order she missed over the headset. Macoya then told me that if I wanted my third meal from my order, that I would have to pull back around in line and also suggested that I should walk up to the walk up window at 2:00 in the morning. I then proceeded to inform them again I did my part as the customer by telling them everything I wanted on my order before pulling up to the window, and that it was Macoya’s fault that my order was wrong. At this point, I wanted my money back for the entire order because they wanted me to go back around to order after I had already done so. Macoya got the manager named Candice to come to the window to handle the problem. Candice informed me that she will not be giving me a refund no matter if it’s cash or card. Candice did not do her job as a manager. I am disappointed by this experience and I will be calling corporate on the morning!

Food is good for the price. The staff are normally quick and efficient, the problem is it appears management/corporate sort of takes a it is what is approach. Simple things like the order speaker piercing your ears so loudly, but they evidently still can’t hear you? I had a dash cam recording so I know I ordered a large sweet tea. They rises to correct the order without me going through the line again, which you can’t do without going around the block. Just poor management policy. Good milkshakes and food for the price.

The worst why are the crinkle fries brown ? I threw them away. I don't understand. Why is the slaw flavorless ? Do you all expect us to eat this ? I'd rather we eat a peanut butter sandwich. Seriously

I went to the driv-thru and order and double cheese burger tray with a grill chicken with no bread and no honey mustard and a small fries when I got my food the fries was no fresh and they was burnt and one of my fries was rotton I have a picture of the fry if you want to see it and my grill chicken was too little,dry, and it was burnt also

Amazing late night choice. The line was long but the wait wasn't. They have a nice variety of food and everything on the menu is still pretty fresh, even at 2AM.